Refund policy

Return & Refund Policy

Thank you for shopping at MyDoggieDeals.com. We strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we’re here to help with our hassle-free return and refund policy.

Refund or Replacement Eligibility

  • Timeframe: Refunds or replacements can be requested within 30 days of receiving your order.

  • Condition: Products do not need to be returned, but customers must provide clear photographic evidence of the issue (e.g., damaged, defective, or incorrect item) to support the request.

  • Resolution: Whether a refund or replacement is provided will be determined by the Customer Support Team, based on the nature of the issue and product availability.

  • Non-Returnable Items:

    • Personalized or custom-made products.

    • Digital products or downloadable content.

    • Items marked as "final sale."

How to Request a Refund or Replacement

  1. Contact Us: Email our Customer Support Team at Support@MyDoggieDeals.com within 30 days of receiving your order. Include your order number and a brief description of the issue.

  2. Submit Evidence: Provide clear, high-quality photos showing the issue with the product (e.g., damage, defect, or incorrect item). Photos must be sent within 5 business days of initiating the request.

  3. Review Process: Our Customer Support Team  will review your request and photos within 3-5 business days. We may contact you for additional information if needed.

  4. Resolution: If approved, the Customer Support Team will determine whether to issue a refund to the original payment method or provide a replacement, based on the issue and product availability. Refunds, if issued, will be processed within 7-10 business days and include the cost of the item(s) and any applicable taxes. Original shipping fees are non-refundable unless the issue is due to our error.



Defective or Damaged Products

If your product arrives damaged or defective, the Customer Support Team will review the submitted photographic evidence and decide whether to issue a refund or provide a replacement, based on product availability and store discretion. No return of the product is required.

Incorrect Items

If you receive an incorrect item, please contact us immediately with photos of the item received and your order confirmation. The Customer Support Team will determine whether to issue a refund or send the correct item at no additional cost, without requiring the return of the incorrect item.

Cancellations

  • Orders can be canceled for a full refund if the request is made within 24 hours of placing the order and the item has not yet shipped.

  • If the order has already shipped, our standard refund or replacement process applies upon submission of photographic evidence.

European Union 14 Day Cooling off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Us

For any questions or to initiate a refund or replacement request, please reach out to us at:

  • Email: Support@MyDoggieDeals.com

    • ( Please Leave a Detailed Message)

We’re committed to making your shopping experience seamless and satisfactory. Thank you for choosing MyDoggieDeals.com!

Last updated: April 30, 2025